Terms and Conditions

We are very proud of Villa Tall Horse and wish that others can enjoy it too. It goes without saying that we expect our tenants to handle it with care. As such, we do not charge a deposit. Renting Villa Tall Horse does however imply that tenants are bound by a number of conditions and house rules. When you make a booking, you have to agree to the rental conditions below. We suggest that you read them carefully beforehand.

Arrival and departure

  • Check-in is possible from 2 pm. If your arrival time is earlier, we ask you to contact us to view the possibilities for an earlier check-in option.
  • On the day of departure, we expect you to leave the house by 10 a.m. at the latest. Make sure lights, air conditioning, etc. are off and all windows and doors are closed.
  • The villa must be returned in a neat condition after your stay.

Maximum number of people

  • The maximum number of persons that can stay overnight in the villa is six.
  • If without our knowledge, more than six people are staying in the villa, everyone can be denied access to the holiday home without repayment of the rent.

Bookings and cancellations

You can book directly via the booking module on this website or via email. After booking you will receive a confirmation from us. After booking we ask for a deposit payment of 50%. The full amount must be paid no later than two weeks before the arrival date.

The following cancellation policy applies to every booking confirmed by Villa Tall Horse:

  • In case of cancellation more than 2 months before the start of the rental period: we reimburse 100% of the already paid rent.
  • In case of cancellation between 2 and 1 month before the start of the rental period: we will reimburse 75% of the already paid rent.
  • In case of cancellation between 1 month and 7th day before the start of the rental period: we reimburse 50% of the already paid rent.
  • In case of cancellation within 7 days before the start of the rental period: we reimburse 25% of the already paid rent.

If you have to cancel your trip as a result of corona or other medical unforeseen circumstances, you can in consultation with us rebook free of charge to another period that is still available.

If you leave the house before the end of the rental period, no refund of rent will be made.

Cancellations that qualify for the cancellation insurance are handled in accordance with the insurance conditions. The tenant is free to take out cancellation insurance with an insurance company of his choice. The costs of this are borne by the tenant.

House rules

Living in the bush next to the animals is a fantastic experience. For a good coexistence between humans and animals, there are a number of rules that guests should adhere to:

  • It is forbidden to feed the animals. It is important that nature takes its course and that the animals are not taught that food is available at the houses. The farm management of Zandspruit Bush and Aero Estate closely monitors animal welfare.
  • Be careful about leaving food unattended to keep out unwanted guests such as squirrels, monkeys, but also snakes. There are plenty of lockable containers in the kitchen to properly store food.
  • It is the responsibility of the guests to ensure that all windows and doors are closed when leaving the villa. Be careful to take this rule serious because monkeys can slide open screens and enter through open windows, leaving behind a terrible mess.
  • Cars are not allowed to drive outside the indicated paths. The maximum speed is 30 km/h and animals always have right of way!
  • Enjoy the braai, but make sure everything is safe: think of fire hazard! Always put a full bucket of water next to the braai and pay attention to the position of the braai in relation to the house (thatched roof) and the wind. In high winds, it is not recommended to use the boma and fireplace to minimize the fire hazard. Making fire in other places is strictly prohibited.
  • Drones are not allowed on the entire estate.
  • Do not cause noise pollution. Volume of music should not disturb other residents. Parties with more than 10 people are not allowed.
  • For your own safety: do not dive in the pool
  • Recycle the waste in the appropriate waste bins in the pantry.
  • Do not leave the air conditioners in the bedrooms running all day. Switching on an hour before going to sleep is sufficient for a cool bedroom.
  • Water is scarce in Africa. Use it wisely and do not waste water.

Liability

  1. You are liable for the correct and tidy use of the holiday home and Zandspruit Estate, with due observance of the tranquility of the environment. This includes:
  • responsible handling of fire such as fireplace and candlelight. It is not allowed to make a fire in the garden except in the boma.
  • Locking doors and windows when leaving the villa.
  • If the house and/or garden is in such a state that it is not possible to clean it within the predetermined cleaning hours, the owner has the right to charge extra cleaning hours.
  • It is prohibited to use the holiday home to organize parties and/or drinks of more than 10 persons.
  1. The main tenant is liable for damage caused by him/her, by co-tenants, by any visitors, even if this is discovered after his/her departure during the final inspection.
  • Breakage or loss of goods or damage to inventory or house must be compensated by you.
  • In case of damage, the landlord will recover the damage from the tenant.
  • Calamities and damage must be reported to @Yourservice immediately by the tenant.
  • The tenant is requested to be insured for damage to third parties, such as liability insurance (family insurance).
  1. The lessor is in no way liable for:
  • Any disruption, change or impediment to the tenant's stay if this is the result of unforeseen and/or insurmountable events.
  • Injury of the tenant as a result of staying in the rented house and/or Zandspruit Bush & Aero Estate.
  • Loss, theft and/or damage of/to personal property or vehicles belonging to or in use by the tenant.
  • Interruption of utilities, water and electricity.
  • Possible noise nuisance as a result of, for example, road works or construction activities.

Dutch law applies to all booking agreements and subsequent agreements. All disputes relating to this agreement will be settled by the competent court.

Rental conditions - version 10 October 2022